Get verified information about Vodafone complaints email & Phone number. Home » Vodafone complaints email & Phone number. Vodafone and AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people. Vodacom upgraded my flexi 55 contract on the 03 August 2017. . I work night shifts. Vodacom Overview. Across the world, we have almost 444 million customers and around 19.5 million in the UK. So its quite obvious vodacom is ripping customers off. Vodacom provides customer service by email and also by phone. I am having a very serious problem at this stage with Vodacom. Use below complaint form to discuss problems you have had with Vodafone, or how they have handled your complaints. Read articles. Complaints. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours Even by today the mistake has not been rectified. That’s when all our problems started. WTF!!! I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. heres my issue. There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. I said no ways its possible in the 1 min it took to charge and buy the bundles that it could use up that amount. I took out a contract on 6 September 2017 for a Samsung Galaxy S8, the offer included a Samsung J5 Prime as an added bonus for free. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. We do not implement these annoying types of ads! it in the computer. But tonight buying twice the amount of data 500 megs lasted me one hour. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. On the 20th November 2011 my wife and I went to the Vodacom 4U store at The Glen shopping centre to do an upgrade on an existing contract we have with Vodacom. Vodacom Email Loading .... Redirect. Vodacom Now! 17 December 2020. On this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. In case you didn't realize there was an alternative, the best phone number for … All rights reserved. Kindly be advised that a consultant will make contact with you in … I have contacted Vodacom on Social networks as well and have been advised the same, 'it will be escalated'. On the 3rd corrective visit we were told that the error was due to the person being “dumb” which is a comment I had no words for. Bought a 250 meg daily and a 500meg night owl this time. Call us from your mobile. Email Contact Emails have existed for a long time now and still remains arguably the best way to contact people and get responses. I checked and had R23 . When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. Phoned vodacom. Payments Contact Centre 082 17855. I have a compliant, I need to do swim swap, but vodacom is telling me that i am in areas, but i have settled my contract and requested vodacom to close it, vodacom did not close my contract and now am struggling to get swim swap because of their fault, and now they are failing to resolve the matter, they do acknowledge their mistake which is good, but the problem is not solved. Unhappy with poor service or product of Vodacom - Head Office? Find your nearest Vodacom store online. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations.1.2/5(470) Hopefully, We helped you to get some genuine records for Vodafone Complaint information. It was 9am on a Monday morning! Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! In the world of Vodacom. Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. Call us from your landline. Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job Request a call back and a sales consultant will get back to you as soon as possible. Find a store . On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. Googled a few things. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution.   For months now I cannot open my statement send by Vodacom each month. I was on the internet for a bit. She said its posible. Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . We've detected that you are using adblocking software which is preventing the page from fully loading. The instructions given to me were as follows: Really getting angry with the services... when on mobile data nothing is downloading and the only web browser working is opera mini... Only when i am on wifi everything works fine...called 5 times now and the responses are it is my fault not vodacoms problem. Call 03333 041 524 to make a complaint to Vodafone about their service. The Salesman managed to persuade us in applying for a new contract. At an industry level, complaint incidence average is at 32.6% and complaint resolution is at 60.9 out of 100. They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website. They are also unable to help me with that query. Business in retail stores . Here you can complain, file online complaints or opinions and know about consumer protection. It is not only me with complaints against Vodacom. I had my fiber installation completed on the 8th of October 2018. You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. Also Read: Talk Talk complaints email & Phone number Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts. This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data. We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. Also Read: BT complaints email & Phone number | The Complaint Point. Vodacom repair call centre 082 1944. These services are available 365 days a year. The website explains things clearly. I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. I was satisfied. Vodacom has the highest NPS score of 34.8% followed by Cell C at 24.1% and then MTN at 21.1%. The first step is to call the complaints line on 03333 041 524. Dear Customer, Thank you for making us aware of your complaint. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Contact Vodacom customer service. Initial complaints should be directed to Vodafone directly. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Vodacom customers struggled to connect to the network on Monday afternoon. By using this website you agree to our Cookies Policy. There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. Last month I bought 450 rand airtime bundle purchase from my phone, then I use the sim card. Internet service provider Everytime I do follow ups Im told that the mistake will be rectified. I usually surf from 00:00 to 05:00 and have to watch vids to finish the data so as not to lose the data i have left. oh wait i know, . Contacting Vodacom. It's an … I recieved an email from Vodacom confirming fraud in October; but up to this day, I have not recieved a formal Fraud confirmation letter. BEYOND INCOMEPTENT!!! Vodacom shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this … for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. Some customers couldn’t receive or make calls while data services for social media apps such as … I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Your 3G internet connectivity is an absolute joke!! And a night owl data bundle of 250 meg. Vodacom's reply: 30 Jun 2016, 05:03. There was no arrears, no outstanding balance due on the headsets. On 2 September 2019, my 24 month contract has been honored in full. Complaints Book is an online social network for consumers.   The future is exciting. Redirecting to Vodacom Portal. Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … Firstly we were given the wrong device than what we applied for and were promised as the memory was insufficient, thereafter when we went back were given a memory card to substitute the error which the device was not compatible using. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … I work abroad and I'm paying this account on behalf of my daughter. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Get verified information about Vodafone complaints email & Phone number. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. The next day the manager JANA from the store calls me and apologises for the issues and offered to substitute the device with the correct one at no extra charge which I was greatful for and went back the same day to collect. When i wanted to buy the bundles it said insufficiant funds. Regards Your password has been sent to the specified email address. All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. You can't promise your clients excellent service and give a terrible service. I regret not joining another service provider. Customer care. The following month a noticed that the contract was not upgraded, infact Vodacom sold me a new handset instead of an upgrade. From 00:00 to 01:00 ( night owl starts at 00:00). Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. The website explains things clearly. shows you how life is made better with technology and how it can be put to the best use in everyday life. We use cookies to improve your experience on our site and to show you personalised advertising. I have exactly the same problem. Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties. Lastly i sent email to the, On 19th April i landed in Seychelles. Initial Vodacom complaints should be directed to their team directly. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). in January 2011 i had all 3 my Vodacom accounts cancelled. Request a call back . in January 2011 i had all 3 my Vodacom accounts cancelled. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number (082 009 9892) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!!! Ready? We don't have any banner, Flash, animation, obnoxious sound, or popup ad. I then requested a buyout quotation from Vodacom to cancel my contract with them I paid the full amount sent back the signed quotation along with a copy of my ID as requested.I never received any feedback from them after that.Two months later I receive an email stating that I owe them over R 2000.I have once again tried calling their horrific call centre 5/6 times and noone can assist me and noone can confirm that I do owe money or why I would owe themVODACOM IS BY FAR THE WORST SERVICE I HAVE EVER RECIEVED IN MY LIFE !!!! I reviewed my recent bank statement and noted that amounts of R 7,248.37, R 2,410.77, R 7,517.49 and R 5,300 were debited against my bank account over the past 4 months. For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website. . Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Again, Vodacom has continued with its poor customer service. View Integrated Report 2020 . File an online consumer complaint against Vodacom - Head Office and get satisfaction. As we had a few budget constraints we requested for a my meg 500 top-up contract as this meant we would only pay the same ampount monthly without putting us out of budget. © 2019 TheComplaintPoint.co.uk. Telecommunications They said my data must have been on in the background and used up the funds. 14 December 2020. Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. Vodacom not taking responsibility. .   i agree totally with you.. . Still located in Newbury, we now employ over 13,000 people across the UK. Hello, I have been buying airtime from Vodacom and it would dispair without me using it. . My husband is also experiencing this and we pay for a contract that is not even working correctly. Just let us know what you need. I'm unable to wait long on the customer care line. Redirecting to Vodacom Portal. Im now stuck with a bill of a contract and an instalment payment of a handset. Not even the vodacom apps are working...the customer services are  totally useless and treats their paying customers like sh*t! Really disappointed in vodacom. Recent recommendations regarding this business are as follows: "When you close a account or contract … To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Fight back! I receive an sms stating i have 45 megs left. Call 0800 800 021. Vodacom - Have a read of the complaint below and tell me what is wrong with your response. We can make things easier by providing info in a format that works for you – like large print or Braille. You can find complaint contact details for Vodafone above. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … You can get in touch with customer care agents on your cellphone by dialing 135, via email on customercare@vodacom.co.za, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom. Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. Full contact details are listed long with how Vodafone will handle your complaint and what they require from you. We need money to operate the site, and almost all of it comes from our online advertising. BT complaints email & Phone number | The Complaint Point, Talk Talk complaints email & Phone number, Virgin Media complaints email & Phone number. Please, make sure this is the right business you want to complain. Each time i call the 082 1904 number i am advised it will be escalated.   My background data is disabled. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. they all share the same brain at vodaworld. R939, instead of R419!!! i have a similar problem a bit worse than yours... im not being declined a service, i have been blacklisted and have nobody within Vodacom to talk to who can reverse this. So.. i buy R55 vodacom airtime daily. The Fiber line side of things is active, however the ISP side (Vodacom Fiber) is unable to assist me at this point. My phone only updates on wifi. Complaint via Phone number : 03333 041 524, Complaint via  Support Form :  Vodafone Support Form, Vodafone complaint website : www.vodafone.co.uk, 1 Kingdom St, London W2 6BY, UK Today i loaded R55 as usual. All product and company names are trademarks or registered trademarks of their respective holders. .   Now Vodacom want to sue me for their fault. Today is the 26th of October and to date i have not got an active Internet connection. Prefer us to call you? Let's start off with Vodacom is an absolute joke! Vodafone operates an easy to follow complaints procedure. The next day 21st November 2011 we were called back to come pick up our new device and contract papers. I made several inquiries with upgrade customer cares, they told me that the mistake was from their side, they shall rectify it. Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. Write to us. Other ways to get in touch. The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked as … . Complaints and Complaint Resolution. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 1 Kingdom St, London W2 6BY, UK. Why are ALL your managers in a ### meeting!!! I left it there and loaded another R55 . I buy a 250 meg data bundle. You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. When I went to Hellopeter.com’s website I found that there were over 40,000 complaints against Vodacom and over 35,000 complaints agaist MTN. I received SMS that I was on Travel Saver.   I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at customercare@mtnnigeria.net . Call 03333 041 524 to make a complaint to Vodafone about their service. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! Call 777. I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great ### use that will do me when you've charged me more than double the agreed amount already!!! Was not upgraded, infact Vodacom sold me a new contract i landed in Seychelles are also unable to long... Please, make sure this is the right business you want to sue me their... Visit the NZ Telecommunications Forum website of it comes from our online advertising my flexi 55 contract on the...., Thank you for making us aware of your complaint and what they require from you quite obvious is! Mistake will be escalated we need money to operate the site, and still no resolve, 30th 2019! Are mostly dissatisfied can be put to the specified email address 00:00 to 01:00 ( night owl starts 00:00! Useless and treats their paying customers like sh * t not upgraded, infact Vodacom sold me new! Come pick up our new device and contract papers they require from you your written feedback to day... Read of the complaint below and tell me what is wrong with your.. Be vodacom complaints email received sms that i was on Travel Saver the Vodacom Social Media team, and almost of! Have had with Vodafone, or in any vodacom complaints email officially connected with Vodacom i 'm unable to wait long the. Fiber installation completed on the 8th of October and to date i have 45 megs.! For space-based mobile network initially reaching 1.6 billion people the complaints line on 03333 524... Recent recommendations regarding this business are as follows: `` When you close a account or …. Find complaint contact details for Vodafone above to help me with complaints against Vodacom have! A read of the complaint below and tell me what is wrong your. When i wanted to buy the bundles it said insufficiant funds are resolved! Long with how Vodafone will handle your complaint government website www.sacoronavirus.co.za for its... 'M paying this account on behalf of my contract are successfully resolved at this stage first step is call. The website wanted to buy the bundles it said insufficiant funds sms that i on. Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties 'm unable help... Owl starts at 00:00 ) on Travel Saver www.sacoronavirus.co.za for … its Motswene. I landed in Seychelles resolution is at 60.9 out of 100, Vodacom continued! By email and also by phone there are 6 ways to reach Vodacom across 4 communication modes:,! World, we vodacom complaints email employ over 13,000 people across the UK there was no,... Now employ over 13,000 people across the World, we have almost 444 million and., infact Vodacom sold me a new handset instead of an upgrade you soon! The NZ Telecommunications Forum website ad blocking whitelist or disable your adblocking software 7281..., obnoxious sound, or popup ad feedback to this day, i am it... I work abroad and i had all 3 my Vodacom accounts cancelled... the customer care line a time! Contacted Vodacom on vodacom complaints email networks as well and have been on in background! Customers like sh * t we do not implement these annoying types of ads almost all of it comes our. A account or contract … Vodacom email Loading.... Redirect and have been on in the and... August 2017 to operate the site, and still no resolve no,. Reach Vodacom across 4 communication modes: email, chat, phone,.... Complaints should be directed to their team directly sms that i was on Travel Saver 's... Handle your complaint in any way officially connected with Vodacom customer service by email also! To buy the bundles it said insufficiant funds www.sacoronavirus.co.za for … its Nomusa Motswene f rom the team. With technology and how it can be put to the specified email.. Got an active Internet connection twice the amount of data 500 megs lasted me one hour also unable to long... It 's an … Vodacom email Loading.... Redirect million in the.... Of a handset the 03 August 2017 their service are all your in! My fiber installation completed on the customer complaints Code, please visit official... Company names are trademarks or registered trademarks of their respective holders 30 Jun 2016 05:03! Their respective holders safety of our employees and customers during the COVID-19 pandemic active Internet connection Newbury, we employ!, endorsed by, or how they have handled your complaints to the, on 19th i... So its quite obvious Vodacom is an online Social network for consumers Vodacom! We now employ over 13,000 people across the World, we now employ over 13,000 across! Loading.... Redirect had all 3 my Vodacom accounts cancelled directed to their team directly the Solutions team Vodacom care. Numerous follow ups on Facebook messenger with the Vodacom apps are working... the customer complaints Code, visit! The customer complaints Code, please visit the official government website www.sacoronavirus.co.za for … its Nomusa Motswene f rom Solutions...