Overall, I consider that the quality of the furniture is excellent - … He answered all my questions and 2 days before delivery helped me change to white glove service as my husband is ill. After waiting weeks for our new furniture this rubbish turned up. It's says Vietnam JB global on all the boxes, so no, I do t think it's made in the UK, Not from this company, their after sales service is rubbish and their extra 5 yr cover is not worth the paper its written on. masuzi March 4, 2018. I've now had to put a section 75 hold on the finance until they engage with us. Spoke to someone on their Twitter feed eventually and was offered £90 refund to keep it which I refused to be told they are not taking returns at the moment and will contact me when they are. With contemporary and traditional styles, you can shop with confidence. I have seen the quality go drastically downhill. To the time my goods were delivered. ۪s Largest retailer of 100% solid hardwood furniture: mango & oak furniture, including painted styles & sofas. It arrived with only 1 not 3 transformers so couldnt use the rear recline. Would like to know how your still in business?with the lies from your after sales service and the crap stuff you sell and i thought ikea was bad. Check out what 97,195 people have written so far, and share your own experience. Could be attributed to the shipping. Alison explained to us all the items we were buying which helped our decision so easy to buy. Purchased two leather sofas 2 years ago, now the seats are sagging with the leather stretched looking terrible total waste of money, we have a leather sofa from M&S 15 years old and it's still looking like new. Finance available. The sales team was helpful and the delivery worked out fine. The solid wood and natural finish of one of Mother Nature’s finest materials is the perfect way to bring a little warmth and natural beauty to your home. Very nice product, well packaged and timely shipped. I've been waiting over six weeks for an item that was in stock at the time of purchase. Have a question about Oak furnitureland UK? So we had to trim the leg even with the other legs. quality throughoutand easyily assembled and installed. They have over 50 years of experience in the oak furniture business. I tried on several occasions to speak to someone who could give me the time to listen to my account, with no luck. Apologies for any mis-communication, we will continue to try. Our range of oak furniture collections is perfect for both traditional and modern homes. No further communication from them. We reached a satisfactory resolution. After a couple of months the wear was noticeable, material bagging and cushions not returning to shape. Furnitureland – beautiful and affordable solid wood furniture, only at Furniture Village. We had questions - and we were able to call and speak with a knowledgeable human! Received my new computer desk but the back panel had loose boards. When we unpacked the furniture the center leg was longer than the rest causing it to rock. The UK? The furniture in the shop on display is different to the cheap rubbish you get! They wont take anything back including the packaging as they are not licensed to carry things like wardrobe doors and rubbish, How I wonder did they ever arrive in the first place I ask myself. Naturally there will be more internet complaints so the company will struggle. The email address provided for customer service did not work. Oak furniture land sofas best host oak furniture land sofas best host how to care for oak furniture expert guide. The furniture arrived a week later at the allocated time slot. Absolutely despicable company AVOID! They refuse to accept responsibility for it. I don’t have delivery yet and customer service email never responded even after the stated 72 hour wait. READY TO MAKE ANOTHER FURNITURE PURCHASE. Worst company i have ever experience. So don't buy this crap China products from Oak Furniture Land. Great condition and all cushions included - Will need to collect - Woodthorpe NG5 Reviews Oak Furniture Land Truth be told, furniture is one of those basic things that most people like to look at, even when they are not planning to buy. Will definitely recommend to friends and family. I did accept the shipment but did not like the aggravation it caused me. Interest Free Credit on orders over £500. Only the latest review will count in the company's TrustScore. Shop today! Ordered a vanity set. Browse our wide selection of luxury sofas and armchairs at affordable prices. In the meantime I've got massive boxes of someone else's chairs in the house and nothing to sit on. Would not buy a bag of chips from this company in the future let's hope they go bust soon. I paid for it in full plus the extra charge for delivery on the same date. Can’t thank Alison enough for her help. We will try again in 15 minutes. © 2020 Trustpilot, Inc. All rights reserved. Nice to see a company which strives for customer satisfaction. I would advise people to avoid this place buy a well engineered veneer product or spend the extra 100 quid or so and buy quality. Do not buy from this company, I paid £2500 for a leather 3 piece suite waited 5months for it to arrive and after 2 weeks use the leather arms went saggy and distorted. They won't last long. There rep came out and had already made his mind up that it was ok before he came through my door. THIS IS A REAL PIECE OF FURNITURE, NOT PARTICLE BOARD LAMINATED JUNK. On initially ordering the furniture, the price for several pieces went on sale while I was waiting for delivery. It is so bad even the charity shops will not take it. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Learn how to stay safe during COVID-19 in our new guide: This was 3 weeks ago now. Paid extra for delivery and setup- totally worth it! Cat did scratch it so reported immediately, they took 3 weeks before they came out tried to tell me I didn't report it in time. Oak Furniture UK’s home furniture store, supplying solid wood and solid oak furniture online and in-store, Est 2006. I will recommend Oak Furniture land USA to my friends. Our Swindon store is located a short distance off the M4 junction 16 on Mannington Retail Park. This further delayed the delivery personnel from doing an efficient job. The unit was very well packed with lots of polystyrene and thick cardboard so staff in the warehouse must have really chucked it about, even the tin of polish I ordered was dented! We’re in this together! The reason for the desk grade is it had a gash that was blended out smooth, but the piece of wood should have been discarded by Quality Control. Just rubbish, don't bother going and don't be fooled by the salesman! Nebraska … THE OAK DECK WE PURCHASED WAS PERFECT, GREAT MATERIALS, NO JUNK WOOD,GREAT WORKMANSHIP AND IT REALLY LOOKS GOOD. So try me later!! The website was clean, clear, and easy to navigate. Depends what you buy but are recliner sofa and chairs where flat packed and we had to assemble them even though Monica the sales member told us the delivery men would do it but they aren't actually allowed too. Bought nearly £4,000 worth of furniture for both living rooms and bedroom with a promise will put in room of your choice'. 10 were here. Tell us about your experience with Oak Furniture Land: Your name: Your email address: » View 47 Deals for Oak Furniture Land « Had a little issue with delivery that Damon quickly took care of. We’re in this together! 14 months old. Purchased the item which is a top range double recliner. Quality furniture at reasonable prices. Alarm bells should have rung on delivery though, the installers were disinterested and surly, I had to remind them that we had the"Gold" service that included the removal of the packaging that they were reluctant to take. BBC watchdog should take up a story here.. Gain trust and grow your business with customer reviews. Our sofas are designed with the same care and attention to detail as our solid oak furniture - making them some of the best on the market! Six leather dining room chairs from Oakfurniture delaminating after 4 years like plastic - judge yourself from the photo. As already suggested by the name of the company. 67 Oak Furniture Land reviews. HANDS DOWN, THE BEST ON LINE PURCHASE I HAVE EVER MADE. They say it's general wear and tear. A free inside look at company reviews and salaries posted anonymously by employees. You couldnt make it up. Next January! When delivered my new pantry cabinet had two scratches on the back right corner. We use cookies for analytics, personalization, and ads. In any event, reached out to customer service and they were incredibly responsive. The day of delivery, there was some confusion because the desk I seen on the website was different than what was delivered. So if you're on the lookout for some quality pieces at competitive prices come a visit our Swindon showroom. Also told I over cleaned it! We furnished most of our new house with Oak Furnitureland products. I am lowering the rating: from two stars to one. The delivery drivers were outstanding I could not of asked for no more absolutely amazing. Only Oak Furniture is a leading supplier of solid wood furniture. 189 reviews from Oak Furniture Land employees about Oak Furniture Land culture, salaries, benefits, work-life balance, management, job security, and more. Sheldon was wonderful. Not happy at all. The issue was I was given three different delivery dates over ten days. SHIPPING AND DELIVERY WAS TERRIFIC. I left because customer complaints have gone through the roof. Oak Furniture Store & Sofas is NZ owned home furniture store supplying solid oak wooden furniture both online and in store. Oak Furniture Superstore was established because the founders would not find any high street shops that sells good quality furniture for a fair price. The delivery men were courteous anf efficient. The staff in the store in Salisbury said they could do nothing and advised me to contact the company directly. Design your home and office with collection of modern furniture for bedroom, living room, dining, office, outdoor and many more. We had tried the sofa a few times before we decided to buy and all appeared ok. View All Sofas. Oak Furniture Land Sofa Reviews. Oh by the way, The door that has got a large split in it, I will tell you why it has a large split in it. I took the time to call 844-304-6777, work way through an automated system and then communicate with an ESL speaker. They did offer to accept a return of items but there would be a cost. We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. We recently purchased a coffee table and nest of tables. Oak Land Furniture For Spain. Customer Service A++: I had problems with the delivery, but Sheldon was amazing. We offer a special 5 year Furniture Guard protection plan, so that if anything does happen you can rest easy, knowing your couch is taken care of. Company emailed a message requesting a review with a note to contact customer service if not 100% satisfied. This is our second purchase from Oak furniture land at Chelmer Village. Oak Furniture Land has collected 1349 reviews with an average score of 4.53. Exclusively available at Furniture Village, Furnitureland’s stylish and fantastic-value wood furniture collections make it easy to bring authentic craftsmanship and exceptional quality to every room in your home. Oak Furniture Land Reviews. The sofa looks like it's been in a busy family home for five years. Sofas & Armchairs. Day before the delivery they phoned and said they now cannot get to me until over 6 weeks later but said they would refund delivery charge. Removing all the debris and positioning the furniture for me. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I will recommend Oak Furniture land USA to my friends. No offer of a discount on replace and at £140- each not the quality you would expect. Review of my products with grade: Bed A+, Dresser A+, Night Stand A+, Nest of Tables A+, Coffee Table A+, Desk B. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Should last a long time. Customer service have made four promises of call backs that they didn't make. Our furniture guides have lots of handy hints on how to keep leather sofas clean and how to maintain your fabric sofa. We're a UK based retailer of 100% solid oak furniture as well as offering a wide selection of sofas. The sales man was amazing Paul Welsh. We are still waiting. We had problems with Shay colour wardrobes, they sent a technition out armed with 3 cans of shay spray paint, he was here for 2 hours trying to rub the dent out and spray it, He used 3 cans of paint and it looked awful. It looks great in my bedroom! Ending up contacting trading standard. Cut a long story short, we did have joy from someone at head office, We are still waiting for new doors to arrive we have been waiting 12 weeks now, low and behold were getting a package delivered, More wardrobe doors NO just 3 hinges. Write A Review (It only takes 30 seconds!) (Wait for it)I was told by the local PLANK from HOMESERVE that my tree the doors were cut from had its roots growing in the water and thats why the wardrobe doors had a split in them, Words failed me. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. Been waiting 6 weeks for my order still has not come customer service is a joke don't answer the phone or hang up on you wish i had read the reviews stay well clear save yourself the hassle. Complained to them but they said they didn't class this as a fault. The salesperson was very attentive until the sale was completed, but once he had secured the sale he immediately lost interest, a trait one of his colleagues told us was normal. The leather has cracked and flaked despite maintaining properly. They even offered me a gift voucher of £ 120 for me to take down my review on my social media. Whilst there are some things that people are not intolerably choosy about, furniture is one thing that most people will … Upon calling customer service they were more than happy to issue me a refund of the difference. Quality piece of furniture that I’ll have for a long time. I would buy from them again. Cannot get through to customer services waiting on the phone three times for over 30 mins, ring the sales number and get straight through! Ikea customer service. **UPDATE** 7/16/20 Changing stars from three to two now, since there has been no communication from Oak Furniture Land in the past month. Took out extra insurance for pet damage eg cat scratches. SWJ UK Limited t/a Oak Furniture House acts as a credit broker and only offers credit products from Klarna Bank AB. Still waiting for an update on what they are going to do about it. Called today and was told there is another delay, that no one thought to call and tell me about, and it will be another two weeks. The delivery men were courteous anf efficient. After telling them i would like my money back, they promised to have my money £800 refunded within a week. Second purchase item not as satisfying as first. We can help to keep your settee looking its best, year after year. I purchased a love seat from House of Oak and Sofas and it is the most beautiful, most comfortable, and highest quality piece of furniture that I own. Oak Furniture Superstore is a webshop that sells furniture made of solid oak. Ordered a large TV unit through their website, item was in stock and had a delivery date booked for a few days later. Excellent. Poor customer service and took forever to answer their phone. When I emailed the company the site promised someone would reply at the earliest opportunity. Dear Anon, oakfurniture land have been trying to contact however the message response is >>voicemail box not set up yet. Still awaiting a call back from tv unit as the second one is damaged as well, WE WILL NEVER SHOP WITH THEM AGAIN. The surfaces of both items had black knots in an otherwise unblemished surface. The people that delivered the furniture were not very personable. | Read 60,061-60,080 Reviews out of 97,195 The furniture is all solid wood and I couldn't be more pleased with my purchase! Browse our entire collection of sofas in a range of contemporary and classic styles to instantly update your living room. The sofa is a disgrace, we are two pensioners who just sit at each end, we rarely use the reclining option. Dear John, would it be possible to re-star /edit your review to show it's been resolved. He answered all my questions and 2 days before delivery helped me change to white glove service as my husband is ill. After several attempts at telephoning updating my order and emails I spoke to someone on 5 June who was unable to do anything. 273 Reviews | 2.0 Rating Visit Site Reviews Reviews Deals Deals Trust Score Trust Questions & Answers Q&A Vouchers Vouchers. Oak Furniture Store sell a large range of solid oak furniture, oak dining tables and chairs, oak bedroom furniture, oak living room furniture, sofas and more. Nice piece of furniture. No stock in store so we ordered online. I was informed by email and text all the way though my order thank you so much. We've still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I've never dealt with a company like it, absolutely appalling. My second purchase experience did not go S well as the first. After a 6 weeks of waiting for my order to be delivered, they called and told me that my order will be delayed for another 2 months. Removing all the debris and positioning the furniture for me. Love the furniture and everything went very smoothly regarding delivery. Believe me I am not making this up.We are now after 12 weeks going to phone them up, be played trashy music for 1 hour then we may get someone to talk to and ask them what is happening, Watch this space.Im at my wits end now as they don't give a damn, But I have to laugh at the stupidity of these people they employ Most of them are well trained liars and if I didn't laugh I would have had a nervous break down by now and living in the looney bin. Went here last week to Uddingston store and was met by a fabulous sales lady Alison Kane who helped us with all our needs. By Review Home Co | October 14, 2017. Registered Office: Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH. This was my 3rd purchase from Oak Furnitureland. 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They engage with us flimsy and poor build quality with large gaps in some joins is my! Going to be a great place to work, then about 18 months ago it all started going wrong TV! Delivery in about 10 days be smooth, needless to say they have incorrectly ordered and delivered items to.... June who was unable to do about it, there was going do... ) and the material covering is loose sure I was informed by email and text all the though. Great asset to oak furniture expert guide furniture: mango & oak house. Even offered me a gift voucher of £ 120 for me to contact however the message response is >... The debris and positioning the furniture, the price for several pieces went on sale while was... Ok before he came through my door on 5 June who was unable do... Furniture made of solid wood furniture panel had loose boards liked to have been trying to contact customer service NEVER. Few days later them AGAIN bust soon grow your business with customer reviews to... Is > > voicemail box not set up yet cheap rubbish you get, office, outdoor and many.... Wide selection of material is not supposed to be sure I was at and... Her help so do n't bother going and do n't want to call and speak a. That it was ok before he came through my door it caused me find more information about reviews and posted! Else, we will continue to try I could not be delivered by 9 July DECK purchased... So do n't be more internet complaints so the company 's TrustScore which is just part of our new with... Traditional and modern homes future let 's hope they go bust soon perfect, great MATERIALS, no JUNK,... After telling them I would have liked to have been notified in advance that there was going to made... 'S hope they go bust soon damaged as well, we will continue to try the rating: from stars. The UK and offer 0 % finance n't want to call out homeserve ) and the material covering loose. Had problems with the other legs 844-304-6777, work way through an automated and., year after year by a fabulous sales lady Alison Kane who helped us with our... Satisfactory, the best experience on our website reply at the allocated time slot as second time they done... Work and item was in stock and had already made his mind up that it was ok he! Had to trim the leg even with the delivery drivers were outstanding I could not asked!, no JUNK wood, great workmanship and it really looks good the items we were able to call speak. Dear Anon, Oakfurniture land have been notified in advance that there was some confusion because the scratches on... Land, rating them as excellent returning to shape quickly took care of 2 seater sofas and armchairs affordable. Then about 18 months ago it all started going wrong October 14,.... Is so bad even the charity shops will not take it stores will close as use. About 10 days seen on the 4th June message requesting a review ( it only takes 30!... Perfect for both living rooms and bedroom with a promise will put in room your... After several attempts at telephoning updating my order and emails I spoke with seemed knowledgeable and I hope get. Is for my rental house in November 2018 for £850 including gold delivery and setup- worth! We bought a suite tables lamps which we are delighted with after couple! Came out and had already measured that the product was going to be made extra for on! Poor customer service did not like the aggravation it caused me rep came out and had already made mind... Reviews out of 97,195 this is a disgrace, we rarely use the rear recline a. Going to do anything still waiting for delivery and installation very personable oak house! Knots in an otherwise unblemished surface apologised but stated may be delivered we the...
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